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SMC Console Not Working and Home page displaying NPE

Technote (troubleshooting)


Application header start showing the "Yantra 7.X " and System management console will stop working.


Application Home Screen and System management console throwing the NPE :-

<Error ErrorCode="java.lang.NullPointerException"

ErrorDescription="Error description not available" ErrorRelatedMoreInfo="">

<Attribute Name="ErrorCode" Value="java.lang.NullPointerException"/>

<Attribute Name="ErrorDescription" Value="Error description not available"/>

<Error ErrorCode="java.lang.NullPointerException"

ErrorDescription="" ErrorRelatedMoreInfo="">



at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)&#xd;

at sun.reflect.NativeMethodAccessorImpl.invoke(;

at sun.reflect.DelegatingMethodAccessorImpl.invoke(;


Locale Setup

Diagnosing the problem

Check getPreoperty API output with below XML ,if it shows the locale value with is not present in yfs_locale table .
<GetProperty PropertyName="yfs.install.localecode" />

Resolving the problem

Add the System locale to "yfs_locale" table or add the yfs.yfs.install.localecode property in file with the with the system locale value
yfs.yfs.install.localecode=<Operating system locale value>

Document information

More support for: Sterling Order Management

Software version: 9.1, 9.2, 9.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows, Windows Mobile

Software edition: All Editions

Reference #: 1641127

Modified date: 24 June 2015

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