IBM Support

Client Graphical User Interface (GUI) crash on startup

Technote (troubleshooting)


Problem(Abstract)

A Tivoli Storage Manager client GUI is started (dsm.exe) but fails to display.

Symptom

The client command line works fine but the client GUI (dsm.exe) fails to start. No GUI is displayed and a crash is reported. The crash reported is not a Tivoli Storage Manager client crash as the following files are not created :

  • C:\Program Files\Tivoli\TSM\baclient\dsmcrash.dmp
  • C:\Program Files\Tivoli\TSM\baclient\dsmcrash.log
Rather, a java crash dump is created with the name of core.timstamp.xxx.yyy.zzz.dmp

Cause

Corrupted installation


Diagnosing the problem

In this specific case, there was no standalone Java runtime environment installed. The client level 6.3.0.6 was used and the IBM java runtime provided with the client installation was used. The "java -version" command also produced a core dump. For example :


C:\Program Files\tivoli\tsm\baclient\jvm60100\jre\bin>java -version
Unhandled exception
Type=Segmentation error vmState=0x00000000
Windows_ExceptionCode=c0000005 J9Generic_Signal=00000004 ExceptionAddress=000007
FFFF3D35EF ContextFlags=0010001f
Handler1=000007FFFF67D3B0 Handler2=000007FFFF64DF00
RDI=E7E58E0000000000 RSI=000000000028F5B8 RAX=0000000000000000 RBX=E7E58E0000000000
RCX=FFFFFFFFFFFFFFFF RDX=000000000028F1B8 R8=0000000000EB6A28 R9=00000000000001B0
R10=0000000000000158 R11=0000000000000001 R12=000000000028F5B8 R13=00000000001CA748
R14=0000000001094108 R15=00000000001CC550
RIP=000007FFFF3D35EF RSP=000000000033E630 RBP=0000000001094108 GS=002B
FS=0053 ES=002B DS=002B
XMM0 000000000000027f (f: 639.000000, d: 3.157079e-321)
XMM1 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM2 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM3 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM4 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM5 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM6 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM7 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM8 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM9 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM10 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM11 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM12 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM13 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM14 0000000000000000 (f: 0.000000, d: 0.000000e+000)
XMM15 0000000000000000 (f: 0.000000, d: 0.000000e+000)
Module=C:\Program Files\tivoli\tsm\baclient\jvm60100\jre\bin\default\j9ute24.dll


Resolving the problem

In this case, the java crash was solved by downloading and re-installing the client. The latest client version supported was installed.

Document information

More support for: Tivoli Storage Manager
Client

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 1639884

Modified date: 31 March 2017


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