IBM Installation Manager registry information is inconsistent after uninstalling a typical server or typical workstation installation.

Technote (troubleshooting)


Problem(Abstract)

After a successful typical server or typical workstation installation, and then uninstalling the products and re-running the typical installation process, IBM Installation Manager fails to start with an error message regarding registry information.

Symptom

After successfully performing a typical server or workstation installation and then uninstalling the components, a second attempt to perform a typical installation from the LaunchPad results in Installation Manager reporting an error with its registry information. The message details are: 'The Installation Manager's registry information is inconsistent with its installation information. The registry information at "HKLM\SOFTWARE\IBM\Installation Manager" indicates that the Installation Manager is not installed. However, the information at the "C:\ProgramData\IBM\Installation Manager" data location indicates that Installation Manager 1.6.0 (internal version: 1.6.0.20120831_1216) is installed at location "C:\Program Files (x86)\IBM\Installation Manager\eclipse".'


Resolving the problem

Run IBM Installation Manager directly; do not use the LaunchPad. From the Windows Start menu, select All Programs ->IBM Installation Manager > IBM Installation Manager. When Installation Manager starts, click Install, ensure all products are selected, and click Next to start the typical installation.

Cross reference information
Segment Product Component Platform Version Edition
Information Management Initiate Master Data Service
Information Management InfoSphere Master Data Management Server

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Document information


More support for:

InfoSphere Master Data Management

Software version:

11.0.0

Operating system(s):

Windows

Reference #:

1639541

Modified date:

2013-06-06

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