IBM Support

Not able to start the WebSphere installed with Information Server

Troubleshooting


Problem

When trying to start WebSphere application server on windows OS. The server does not start and no new messages written to the startServer.log

Symptom

When trying to start WebSphere application server using the below example command:

Start -> All Programs -> IBM WebSphere -> Application Server v6 -> Profiles -> default -> Start the server

The below error is reported and no new new messages written to the startServer.log

ADMU7701I: Because server1 is registered to run as a Windows Service, the
request to start this server will be completed by starting the
associated Windows Service.
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:85)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:58)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:60)
at java.lang.reflect.Method.invoke(Method.java:391)
at com.ibm.ws.bootstrap.WSLauncher.run(WSLauncher.java:219)
at java.lang.Thread.run(Thread.java:571)
Caused by: com.ibm.websphere.management.exception.AdminException: ADMU7704E: Failed while trying to start the Windows Service associated with server: server1;
probable error executing WASService.exe: com.ibm.ws.management.tools.ProblemInWA
SServiceException: ADMU7711E: Unexpected exception associated with WASService.ex
e: exitCode = -1 during processing of server with name: server1
at com.ibm.ws.management.tools.WindowsService.doWASServiceAction(Windows
Service.java:380)
at com.ibm.ws.management.tools.WsServerLauncher.execWithWinService(WsSer
verLauncher.java:156)
at com.ibm.ws.management.tools.WsServerController.executeUtilityOnWindows(Ws
ServerController.java:128)
at com.ibm.ws.management.tools.WsServerLauncher.main(WsServerLauncher.java:114)

Resolving The Problem

Check if WebSphere has left a ".pid" file in the default location C:\IBM\WebSphere\AppServer\profiles\default\logs\server1 for version 8.0.1 and 8.1 or C:\IBM\WebSphere\AppServer\profiles\InfoSphere\logs\server1 for version 8.5 and later when it crashed previously. If the ".pid" exists, delete it and try to start again.

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.1;8.7;8.5;8.1;8.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21639458