Troubleshooting
Problem
The com.ibm.cic.agent package is not found during installation of IBM Rational Asset Analyzer (RAA) 6.1 resulting in a failed install.
Symptom
When installing RAA on a Microsoft Windows server that has not previously had IBM Installation Manager (IM) installed on it, a message specifying that a Problem Occurred similar to the following may appear:
The com.ibm.cic.agent 1.4.1000.20100810_1125 package specified in the C:\temp\RAAINS~1\InstallerImage_win32\install.xml file cannot be found.
image
Cause
One of the internal installer files (install.xml) references an older version of IM that RAA no longer ships. RAA now ships IM 1.6.2.
Resolving The Problem
Procedure:
- Open InstallerImage_win32\install.xml
- Find the following line in the file:
<offering features='agent_core,agent_jre' id='com.ibm.cic.agent' version='1.4.1000.20100810_1125'/>
- Replace this line with the following text:
<offering features='agent_core,agent_jre' id='com.ibm.cic.agent'/>
- Save the file
- Restart the launchpad.
[{"Product":{"code":"SS3JHP","label":"Rational Asset Analyzer"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.1","Edition":"","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
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Document Information
Modified date:
02 August 2018
UID
swg21639386