IBM Support package not found during installation of Rational Asset Analyzer 6.1

Technote (troubleshooting)


The package is not found during installation of IBM Rational Asset Analyzer (RAA) 6.1 resulting in a failed install.


When installing RAA on a Microsoft Windows server that has not previously had IBM Installation Manager (IM) installed on it, a message specifying that a Problem Occurred similar to the following may appear:

The 1.4.1000.20100810_1125 package specified in the C:\temp\RAAINS~1\InstallerImage_win32\install.xml file cannot be found.



One of the internal installer files (install.xml) references an older version of IM that RAA no longer ships. RAA now ships IM 1.6.2.

Resolving the problem


  1. Open InstallerImage_win32\install.xml

  2. Find the following line in the file:

    <offering features='agent_core,agent_jre' id='' version='1.4.1000.20100810_1125'/>

  3. Replace this line with the following text:

    <offering features='agent_core,agent_jre' id=''/>

  4. Save the file

  5. Restart the launchpad.

Document information

More support for: Rational Asset Analyzer
General Information

Software version: 6.1

Operating system(s): Windows

Reference #: 1639386

Modified date: 03 June 2013