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FastBackBMR error FBSP7002E Requested files could not be found

Technote (troubleshooting)


When attempting to perform a Fastback BMR restore from a DR repository the following error is encountered:

FBSP7002E Requested files could not be found on \\server\share\FastBackBMR\mount


The issue is most likely being caused by a problem accessing the FastBackMount.exe on the DR repository location.

Diagnosing the problem

Verify that FastBackMount.exe is located in \fastbackbmr\mount\ on the repository volume and that the appropriate accounts have 'execute' privileges.

Resolving the problem

If the executable does not exist then the \fastbackbmr\mount\ folder can be copied from another repository location (including all of the files within it) to the repository volume exhibiting the problem. Alternatively, the Fastback DR hub software can be reinstalled and configured.

Document information

More support for: Tivoli Storage Manager FastBack
DR Hub Server

Software version: All Supported Versions

Operating system(s): Windows

Reference #: 1639213

Modified date: 04 June 2013

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