Troubleshooting
Problem
Logging in to Maximo with a device on to Maximo Everyplace and having Is Mobile checked shows all menu options available instead of only the StartCenter and Logout in the Navigation bar on the Startcenter. (E.g. The menu shows Bulletins, GoTo, Reports, Profile and Help).
Cause
This is caused by the library.xml. When using a custom library.xml from an older version or from before installing Maximo Everyplace, it can remove the device recognition to display the proper Startcenter.
Diagnosing The Problem
Logging in to Maximo Everyplace with Is Mobile checked shows all navigation menu options instead of only StartCenter and LogOut and not formatted correctly.
If you go to the Application Designer and export your library.xml, you can search for the titlebarmobile sections. This is required for Everyplace. If these sections are missing you will need to restore in an out of the box library.xml or add in the Everyplace sections.
Resolving The Problem
You will need to use an out of the box library.xml from after install Maximo 7.1 and Maximo Everyplace, then add your customization to that library.xml and then load it into Maximo.
If you do not have a backup you may need to contact support to acquire one.
The sections in the library.xml to add are these:
In the header id="pageHeader" section, before the toolbar id:
<titlebar height="20" hidewhen="{mobile}==false" id="pageTitlebarMobile">
<hyperlink accesskey="ALT+C" classname="powerwhite" id="sslink_m" image="btn_startcenter.gif" imagecss="pwimg" label="Start Center" mxevent="startcenter" separator="false" />
<hyperlink accesskey="ALT+S" classname="powerwhite" id="signoutlink_m" image="btn_signout.gif" imagecss="pwimg" label="Sign Out" mxevent="signout" />
</titlebar>
In the header id="single_pageHeader" section:
<titlebar height="20" hidewhen="{mobile}==false" id="single_pageTitlebarMobile">
<hyperlink accesskey="ALT+C" classname="powerwhite" id="single_sslink_m" image="btn_startcenter.gif" imagecss="pwimg" label="Start Center" mxevent="startcenter" separator="false" />
<hyperlink accesskey="ALT+S" classname="powerwhite" id="single_signoutlink_m" image="btn_signout.gif" imagecss="pwimg" label="Sign Out" mxevent="signout" />
</titlebar>
In the header id="selfServicePageHeader" section:
<titlebar height="20" hidewhen="{mobile}==false" id="self_pageTitlebarMobile">
<hyperlink accesskey="ALT+C" classname="powerwhite" id="self_sslink_m" image="btn_startcenter.gif" imagecss="pwimg" label="Start Center" mxevent="startcenter" />
<hyperlink accesskey="ALT+S" classname="powerwhite" id="self_signoutlink_m" image="btn_signout.gif" imagecss="pwimg" label="Sign Out" mxevent="signout" />
</titlebar>
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Document Information
Modified date:
06 September 2022
UID
swg21638588