Question & Answer
Question
How can you debug the IBM Rational Reporting for Development Intelligence (RRDI) application setup process?
Cause
You encounter error messages during setup. You would like to know details and the root cause of the error.
Answer
Perform the following steps to enable TRACE level debugging in the RRDI setup server:
1. Open the log4j.properties file found in the <RRDI_Install>/setup/logs/ folder
2. Enter a comment by placing a # symbol before the following line:
#log4j.category.com.ibm.rational.rrdi.setup=ERROR, stdout, RRDI.LOG
3. Uncomment the following line by removing the # symbol before the following line:
log4j.category.com.ibm.rational.rrdi.setup=TRACE, stdout, RRDI.LOG
Attached is a sample copy of the log4j.properties with TRACE level debugging properly enabled.
5. Reproduce the problem again. The TRACE information should now be logged to the setup log found under <RRDI_Install>/setup/logs/rrdi_setup.log>
[{"Product":{"code":"SSAVQ5","label":"Rational Reporting for Development Intelligence"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Not Applicable","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"2.0.1","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
29 September 2018
UID
swg21638376