Debugging the setup application process

Technote (FAQ)


Question

How can you debug the IBM Rational Reporting for Development Intelligence (RRDI) application setup process?

Cause

You encounter error messages during setup. You would like to know details and the root cause of the error.

Answer

Perform the following steps to enable TRACE level debugging in the RRDI setup server:

1. Open the log4j.properties file found in the <RRDI_Install>/setup/logs/ folder

2. Enter a comment by placing a # symbol before the following line:

    #log4j.category.com.ibm.rational.rrdi.setup=ERROR, stdout, RRDI.LOG

3. Uncomment the following line by removing the # symbol before the following line:
    log4j.category.com.ibm.rational.rrdi.setup=TRACE, stdout, RRDI.LOG

    Attached is a sample copy of the log4j.properties with TRACE level debugging properly enabled.

    log4j.propertieslog4j.properties
4. Restart the setup server application

5. Reproduce the problem again. The TRACE information should now be logged to the setup log found under <RRDI_Install>/setup/logs/rrdi_setup.log>

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Document information


More support for:

Rational Reporting for Development Intelligence

Software version:

2.0.1

Operating system(s):

Linux, Windows

Reference #:

1638376

Modified date:

2013-07-30

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