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Announcement Letter for IBM Sterling Selling and Fulfillment Suite V9.2.1



General Availability of IBM Sterling Selling and Fulfillment Suite version 9.2.1 is 7 June 2013 for electronic availability and 14 June 2013 for media availability. Sterling Selling and Fulfillment Suite V9.2.1 enhancements help enterprises expand the omni-channel customer experience and accelerate business operations with improved integration and business user tools. This document contains more details including a link to the announcement letter.


Sterling Selling and Fulfillment Suite V9.2.1 delivers enhancements and new features designed to help businesses offer a seamless, omni-channel experience to their customers and greater flexibility, control, and customization of the order configuration process.

IBM Sterling Order Management

In V9.2.1, IBM Sterling Order Management continues to help make enterprises smarter with innovations that they can use to provide their customers with a seamless, omni-channel experience. This release also improves the scalability and performance of the solution to provide companies with the ability to scale to very high transaction volumes during their peak processing days.

This release extends IBM Smarter Commerce capabilities with pricing, payments, and returns enhancements, as well as with prebuilt integration to point-of-sale solutions, such as Toshiba TCxGravity, which will be particularly important to retail clients. IBM Sterling Order Management integration with point of sale gives the store and its customers easy access to transactional information and a consistent view of data from all channels, right at the point of checkout. This consistent view helps associates to execute traditional point-of-sale functions plus a full suite of cross-channel scenarios at checkout to improve consumer satisfaction and wallet share.

Further, IBM Sterling Order Management V9.2.1 offers two new add-on features that enable unparalleled advances in scalability and performance. These add-ons are designed to accommodate the transactional volumes of the largest enterprises in the world both today and in the future as their volumes grow with the continuing expansion of omni-channel commerce.

For retail clients, V9.2.1 introduces new editions of IBM Sterling Store that support a simplified pricing metric for components that are relevant to the store channel: IBM Sterling Store and IBM Sterling Mobile Framework for Internal Users. This per store-based pricing metric allows retail customers flexibility in deploying any mix of these components in their stores.

IBM Sterling Configure, Price, Quote

IBM Sterling Configure, Price, Quote V9.2.1 enhancements are designed to improve the buying process and to accelerate business process transformation with improved product and quote configuration modeling, testing, and tooling capabilities.

  • Product and quote configuration enhancements make it easier for business users to customize the quoting process by allowing them to update the configuration at any point. Sellers can now use a summary pane to track their selections and see how they affect the price of their quote in real time.
  • Pricing governance improvements allow business users to define new promotion and discount types and region-based pricing entitlements.
  • Business process transformation is enhanced through tools designed to help improve configuration development productivity.

For more information, see the US Announcement Letter for Sterling Selling and Fulfillment Suite . Information for other country announcement letters is located here.

To determine what the newest release of IBM Sterling Selling and Fulfillment Suite is and if the release you are running is still supported see the IBM Software Support Lifecycle Page for Sterling Selling and Fulfillment Suite.

Cross reference information
Segment Product Component Platform Version Edition
Commerce Sterling Order Management
Commerce Sterling Configure- Price- Quote

Document information

More support for: Sterling Selling and Fulfillment Suite

Software version: 9.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1638363

Modified date: 22 May 2013

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