Deleting object failes with error: "Delete failed, Unable to delete object from database" in Rational Synergy

Technote (troubleshooting)


Problem(Abstract)

Attempts to delete an object failes with error "Permission denied. Unable to delete object from database" in IBM Rational Synergy.

Symptom

You will see an error similar to the following in the message log:
Delete in progress...
Deleting object 'MyFile.xlsm~2:ms_excel:1'.
Could not unlink
\\serverA\MyDatabases\DatabaseX\st_root\cache\source\#29\687829:
Permission denied.
Unable to delete object from database: 'MyFile.xlsm~2:ms_excel:1'.
Delete complete, 0 of 1 succeeded.
Warning: Delete failed, Unable to delete object from database: 'MyFile.xlsm~2:ms_excel:1'.


Cause

The specific cache file is being locked by some other process and cannot be accesses.

Diagnosing the problem

Run 'cacls' command on the object to see the permissions.

Look in the client log and engine log for more details on the error message.


Resolving the problem

To resolve the problem you need to release the file. To do this you should stop the process which is locking the cache file. This may require you to reboot the Rational Synergy server.

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Document information


More support for:

Rational Synergy
General Information

Software version:

7.0, 7.1

Operating system(s):

Windows

Reference #:

1637913

Modified date:

2013-05-17

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