Troubleshooting IBM Mobile Client App abnormal end

Technote (troubleshooting)


Problem(Abstract)

IBM Mobile Client App crashes.

Cause

Download this app on device :

System Console
https://itunes.apple.com/us/app/system-console/id431158981?mt=8

Instruction:

1) Install the "System Console" app from the Apple App Store, it is free.
2) Launch the "IBM Mobile Client" app.
3) The "IBM Mobile Client" app will crash.
4) Launch the "System Console" app right after the crash from 3)
5) In "System Console", tap on the upper right button to choose either "export" the data by "Send Log to Dropbox" or "Email Log"
6) Email Support Team the log data from 5)


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Document information


More support for:

Tivoli Endpoint Manager

Software version:

5.0, 5.1, 6.0, 6.1

Operating system(s):

Apple iOS

Reference #:

1637622

Modified date:

2014-04-10

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