Error while accessing the application in Cognos Planning Contributor

Technote (troubleshooting)


Problem(Abstract)

Error " Application contributor 10.1 was not found " occurred when selecting an application in Cognos Planning Contributor

Symptom

Error on screen and in the provagent.log:

ProvagentException in app-starter: 'Unable to start application contributor 10.1.

Application contributor 10.1 was not found in ...\AppData\Roaming\CognosRCP\rcp/applications/contributor_10.1

Cause

Client Missing

Environment

Cognos Planning 10.1.1 deployed on citrix server

Diagnosing the problem

Checked the add and remove programs in Control Panel and found that only the IBM Cognos Client Framework i.e cognosrcp.msi was installed.

Resolving the problem

Rich Client is a combination of 2 clients:
IBM Cognos Client Framework i.e cognosrcp.msi
IBM Cognos Contributor Client i.e contributor.msi

Installing the IBM Cognos Contributor client in addition to the existing IBM Cognos Client Framework resolved the issue

Note: Find steps to install the rich client on citrix server in Tech Notes:
1380895 (Windows 2003)
1419582 (Windows 2008)


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Document information


More support for:

Cognos Business Intelligence and Financial Performance Management

Software version:

10.1

Operating system(s):

Windows

Reference #:

1637617

Modified date:

2013-05-16

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