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Deployment Manager unable to access C&DS Content Repository. Receives SSLHandshakeException.

Troubleshooting


Problem

Deployment Manager user unable to access C&DS Content Repository. User was able to log in the previous week. spssemgr.log: [main] ERROR com.spss.mgmt.content.ui.AuthorizationCredentialsCallback - Unable to verify repository version. AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException faultSubcode: faultString: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by CN=Company.com, OU=Root Certificate, OU=xxxCell01, OU=xxxCellManager01, O=XXX, C=US is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining error

Resolving The Problem

Customer's WebSphere's Personal Node Certificate had been recently updated.
To resolve the login issue, user extracted the new certificate and imported to the Deployment Manager machine.

[{"Product":{"code":"SS69YH","label":"IBM SPSS Collaboration and Deployment Services"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg21637518