Deployment Manager unable to access C&DS Content Repository. Receives SSLHandshakeException.

Technote (troubleshooting)


Problem(Abstract)

Deployment Manager user unable to access C&DS Content Repository.
User was able to log in the previous week.

spssemgr.log:
[main] ERROR com.spss.mgmt.content.ui.AuthorizationCredentialsCallback - Unable to
verify repository version.
AxisFault
faultCode:
{http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: javax.net.ssl.SSLHandshakeException:
com.ibm.jsse2.util.g: PKIX path building failed:
java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl
could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate
issued by CN=Company.com, OU=Root Certificate,
OU=xxxCell01, OU=xxxCellManager01, O=XXX, C=US is
not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining
error

Resolving the problem

Customer's WebSphere's Personal Node Certificate had been recently updated.
To resolve the login issue, user extracted the new certificate and imported to the Deployment Manager machine.

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Document information


More support for:

SPSS Collaboration and Deployment Services

Software version:

5.0

Operating system(s):

Windows

Reference #:

1637518

Modified date:

2013-08-05

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