Some applications stop working after installing Notes 8.5.3 Fix Pack 4 or 8.5.3 Fix Pack 4 Interim Fix 1 on Windows

Technote (troubleshooting)


Problem

After installing Notes 8.5.3 Fix Pack 4 or Notes 8.5.3 Fix Pack 4 Interim Fix 1 on a Windows workstation, some Windows applications stop working. Examples of some impacted products include the following:

    • IBM i Access
    • Citrix ICA Client
    • Symantec Endpoint

Symptom

Some applications will not launch or function as expected after the Windows versions of either Notes 8.5.3 Fix Pack 4 or Notes 8.5.3 Fix Pack 4 Interim Fix 1 is installed. To provide one specific example, IBM i Access (Navigator) may not start if the Domino plug-in is installed and the Notes client version is 8.5.3 Fix Pack 4 or 8.5.3 Fix Pack 4 Interim Fix 1.

Cause

This issue is documented under SPR SHEZ97GH6E and is fixed in Notes 8.5.3 Fix Pack 5 and 9.0.1. The Windows versions of Notes 8.5.3 Fix Pack 4 and subsequently 8.5.3 Fix Pack 4 Interim Fix 1 required a Microsoft runtime re-distributable to be included in the package. The run-time was missing a key file.

This issue does not impact Mac or Linux clients. This issue also does not impact the Domino server on any platform.


Resolving the problem

A revised Interim Fix 1 for Notes 8.5.3 Fix Pack 4 was posted to Fix Central on 14 May 2013. For download links, see technote #1636024 - Interim Fix 1 for IBM Notes 8.5.3 Fix Pack 4. (NOTE: The revised Interim Fix 1 for Notes 8.5.3 Fix Pack 4 supersedes Notes 8.5.3 Fix Pack 4.)


Recommended options:
If you installed the Windows version of 8.5.3 Fix Pack 4 (released 16 April 2013), or if you installed 8.5.3 Fix Pack 4 Interim Fix 1 for Windows between 01 May 2013 and 13 May 2013, then we recommend you perform one of the following options:

Option 1: Download and install the new Interim Fix 1 for Notes 8.5.3 Fix Pack 4 (for Windows). For download links, see technote #1636024 - Interim Fix 1 for IBM Notes 8.5.3 Fix Pack 4

    - or -

Option 2: Download and install the MSVC2005 redistributable package*
    *NOTE: If running 64-bit Windows, make sure you are install the 32-bit version of the VS2005 run-time. The Notes client is a 32-bit application and loads the 32-bit VS run-time.


    Cross reference information
    Segment Product Component Platform Version Edition
    Messaging Applications IBM Domino i5/OS, IBM i

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Document information


More support for:

IBM Notes
Client UI

Software version:

8.5.3.4

Operating system(s):

Windows

Software edition:

Basic, Standard

Reference #:

1637068

Modified date:

2013-11-05

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