Informix IDS db not starting with error code 2.

Technote (troubleshooting)


Problem(Abstract)

ITNM Informix database is not starting and as a result ncp processes are not starting. The following error is observed:
"Windows could not start the Informix IDS ITNM services on local computer. Error 2: The system can't find the file specified".

Cause

Path to the executable in the Informix IDS - ITNM service was enclosed in quotation marks.

i.e:
"C:\IBM\tivoli\netcool\platform\win32\informix\bin\onscpah.exe"

Resolving the problem

Open the registry editor:

1. Make backup copy of registry(File > Export)

2. Navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ITNM

3. Select ImagePath

4. Right click, select Modify and remove the quotes.

5. Exit Registry Editor.

6. Start Task Manager and kill any running ncp processes.

7. Start Informix IDS - ITNM db

8. Start ncp processes.


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Document information


More support for:

Tivoli Network Manager IP Edition

Software version:

3.9

Operating system(s):

Windows 2008 server

Reference #:

1636806

Modified date:

2013-05-08

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