Blank space is displayed for OpenSocial gadgets in Rational Focal Point homepage when Firefox or Chrome browser is used

Technote (troubleshooting)


Problem(Abstract)

Blank space is displayed for OpenSocial gadgets in the Rational Focal Point homepage when Mozilla Firefox or Google Chrome browser is used.

Cause

The blank space is displayed if SSL certificate is required for the OpenSocial gadget URL.

Environment

The blank space is displayed when Rational Focal Point application is opened in Firefox or Chrome browser.

Diagnosing the problem

Follow the steps to diagnose the problem:

  1. Open Rational Focal Point application in Firefox or Chrome browser.
  2. Add an OpenSocial gadget to the Rational Focal Point homepage.



A blank space is displayed in the Rational Focal Point homepage if an SSL certificate is required for the OpenSocial gadget URL.


Resolving the problem

To resolve the issue, add the required SSL certificate exception. For the procedure on how to add an exception for the SSL certificate, refer the help documentation of the respective browsers.

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Document information


More support for:

Rational Focal Point
General Information

Software version:

6.6

Operating system(s):

Linux, Solaris, Windows

Software edition:

Personal, Standard

Reference #:

1636684

Modified date:

2013-06-14

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