Where can I find the TEP client error log?

Technote (FAQ)


Where can I find the TEP client error log?


The exact location and name depends on the operating system, the Java vendor, the user name, and the type of TEP client being used. The examples below refer to IBM Java and a generic username. The Sun/Oracle Java uses the Sun directory instead. You can confirm the exact location of the log file in the Java Control Panel. If the TEP client log is not created in the expected location, then enable logging in the Java Control Panel.

1. Open the Java Control Panel.
2. Select the Advanced tab.
3. Select Enable Logging under the Debugging option.

The log files use the following names.

Java WebStart: javawsNNNNN.trace (where NNNNN is a number)
Browser: plugin142.trace, plugin150.trace, plugin160.trace, plugin170.trace (depending on Java version)

The log files are located in the following directories.

Linux: $user home/.java/deployment/log

Windows 2003: C:\Documents and Settings\user\Application Data\IBM\Java\Deployment\log

Windows 7 and Windows 2008: C:\Users\user\AppData\Local or LocalLow\IBM\Java\Deployment\log

*AppData is a hidden directory by default. The Local or LocalLow directory will be used depending on the profile and application settings for the user. It's easiest to just check both directory paths for the TEP client error log.

Desktop Client: The desktop client is a separately installed ITM component. The application support for the desktop client is maintained independently from the TEP Server. On all operating systems, the names and locations of the desktop client logs are:

ITM home\CNP\kcjerror.log
ITM home\CNP\kcjras1.log

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