Usage of IBM Sterling Order Management and IBM Sterling Configure, Price, Quote in a VMware (virtualization) environment.

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Abstract

This note clarifies the support provided when IBM Sterling Order Management and IBM Sterling Configure, Price, Quote customers operate in a VMware (virtualization) environment.

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IBM Sterling Order Management and IBM Sterling Configure, Price, Quote Support accepts usage or defect-related service requests for IBM Sterling Order Management and IBM Sterling Configure, Price, Quote editions running under Linux within a VMware ESX 5.1 or a later version. This support statement applies to IBM Sterling Order Management and Configure Price Quote V9.0 or later.

Customers must follow all support requirements for software stack products that the IBM Sterling Order Management and IBM Sterling Configure, Price, Quote run on. For example:


Due to the wide availability of multi-core server architectures, it may also become necessary to run the IBM Sterling Order Management and IBM Sterling Configure, Price, Quote Support applications in a virtualized environment, such that the correct proportion of server capacity is utilized in order to remain within software licensing compliance guidelines. For example, running IBM Sterling Order Management and IBM Sterling Configure, Price, Quote with VMware helps to ensure that the appropriate number of licensed Processor Value Units (PVU) are deployed for only the allowable amount of capacity available on a physical server machine.

Resolving technical support problems
If you submit a standard usage or defect-related service request, and you are running IBM Sterling Order Management and IBM Sterling Configure, Price, Quote in a VMware ESX Server environment, IBM Sterling Order Management and IBM Sterling Configure, Price, Quote Support will make reasonable efforts to resolve the problem. If it appears that the problem is unique to the VMware environment, IBM might require you to recreate the problem in a native, non-VMware environment.

Performance and capacity considerations
Partitioning of hardware into multiple virtual servers can have some effect on performance. Application Servers can be very sensitive to processor caching and overall memory constraints. Moreover, software virtualization resource availability for Application Server can be completely unpredictable. IBM Sterling Order Management and IBM Sterling Configure, Price, Quote can make no guarantees with respect to performance or scalability in a virtualized environment. Furthermore, you should expect that part of your system capacity will be used by the virtualization software to manage and service resource requests. Depending on your virtualization configuration and use case scenarios, the overhead of operating in virtualized environment could be as much as 30% (in some cases) or more of your overall native, non-VMware IBM Sterling Order Management and IBM Sterling Configure, Price, Quote available capacity.

Before deploying to production on the virtualized environment, perform adequate performance, scalability, and capacity testing to ensure that your site meets your business requirements (such as response time and throughput).

For information about configuring your software stack products in a virtualized environment, see the most current product documentation. For example:
Using VMware ESX Server with IBM WebSphere Application Server

It is recommended that an IBM Sterling Order Management and Configure Price Quote virtualized environment be in a single tenant or guest configuration and not on over-committed hardware.
Scaling IBM DB2 9 in a VMware Infrastructure 3 Environment

It is recommended that you operate the IBM Sterling Order Management and IBM Sterling Configure, Price, Quote database within a native, non-VMware environment.

Notes:
1. The preceding statement is a clarification for supporting IBM Sterling Order Management and IBM Sterling Configure, Price, Quote within a VMware ESX environment. All other support requirements within virtualized environment remain the same as per the Software support statement for IBM software products in a VMware environment.

2. IBM Software products relying on virtualization provided by VMware are eligible for sub-capacity Software licensing.

3. VMware is a third-party (non-IBM) software product that provides a hypervisor environment. For additional VMware vendor and product information go to URL: http://www.vmware.com

4. You can refer to IBM Software Support Virtualization Policy for IBM Software

Cross reference information
Segment Product Component Platform Version Edition
Commerce Sterling Configure- Price- Quote Linux 9.2, 9.1, 9.0

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Document information


More support for:

Sterling Order Management

Software version:

9.0, 9.1, 9.2

Operating system(s):

Linux

Reference #:

1636595

Modified date:

2013-05-08

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