IBM Support

Unable to start TSAM 7.2.2.1 Launchpad.

Troubleshooting


Problem

Error received starting launchpad: cp: cannot stat `/7.2.2-TIV-TSAM-FP0001/TSAMBASE7221/launchpad/lib': No such file or directory The java class is not found: com.ibm.eec.launchpad.runtime.Launchpad

Symptom

When launching launchpad.sh, I get two lines of output and a window that pops up briefly:
cp: cannot stat `/7.2.2-TIV-TSAM-FP0001/TSAMBASE7221/launchpad/lib': No
such file or directory
The java class is not found: com.ibm.eec.launchpad.runtime.Launchpad

Cause

You may see this problem if you are running FireFox 10+

Resolving The Problem

Follow these steps to resolve the problem:

1.) Enable Firefox 10+ support:
Change ./launchpad/browser.sh by adding one line to accept Firefox 10. After this, the launchpad should start.

...
supportedFirefoxVersion()
{
case "$*" in
*Firefox\ 1-9.*) return 0;;
*Firefox/1-9.*) return 0;;
*Firefox\ [1-9][0-9].*) return 0;; #line added
*Firefox/[1-9][0-9].*) return 0;; #line added
*Firefox*) return 1;;
...

If the same problem affects the firststeps/firsteps.sh of your Process Server installation (it always asks to export BROWSER, even though you may have done it). For this you can make the same changes in firststeps/fbrowser.sh.

2.) Fix to get Firefox 15+ working:

a. Open the <launchpad_root_dir>/launchpad/preferences.sh file, and edit it to add the following line to the file (this line can be added anywhere in this file):

echo 'user_pref("security.enablePrivilege.enable_for_tests", true);' >>$userprefpath/user.js

b. Restart the launchpad.

[{"Product":{"code":"SSFG5E","label":"Tivoli Service Automation Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"7.2.2.2;7.2.2.1;7.2.3;7.2.4","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21636377