Unable to start TSAM 7.2.2.1 Launchpad.

Technote (troubleshooting)


Problem(Abstract)

Error received starting launchpad:

cp: cannot stat `/7.2.2-TIV-TSAM-FP0001/TSAMBASE7221/launchpad/lib': No such file or directory

The java class is not found: com.ibm.eec.launchpad.runtime.Launchpad

Symptom

When launching launchpad.sh, I get two lines of output and a window that pops up briefly:
cp: cannot stat `/7.2.2-TIV-TSAM-FP0001/TSAMBASE7221/launchpad/lib': No
such file or directory
The java class is not found: com.ibm.eec.launchpad.runtime.Launchpad


Cause

You may see this problem if you are running FireFox 10+

Resolving the problem

Follow these steps to resolve the problem:

1.) Enable Firefox 10+ support:
Change ./launchpad/browser.sh by adding one line to accept Firefox 10. After this, the launchpad should start.

...
supportedFirefoxVersion()
{
case "$*" in
*Firefox\ 1-9.*) return 0;;
*Firefox/1-9.*) return 0;;
*Firefox\ [1-9][0-9].*) return 0;; #line added
*Firefox/[1-9][0-9].*) return 0;; #line added
*Firefox*) return 1;;
...

If the same problem affects the firststeps/firsteps.sh of your Process Server installation (it always asks to export BROWSER, even though you may have done it). For this you can make the same changes in firststeps/fbrowser.sh.

2.) Fix to get Firefox 15+ working:

a. Open the <launchpad_root_dir>/launchpad/preferences.sh file, and edit it to add the following line to the file (this line can be added anywhere in this file):

echo 'user_pref("security.enablePrivilege.enable_for_tests", true);' >>$userprefpath/user.js

b. Restart the launchpad.

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Document information


More support for:

Tivoli Service Automation Manager

Software version:

7.2.2.1, 7.2.2.2, 7.2.3, 7.2.4

Operating system(s):

AIX, Linux

Reference #:

1636377

Modified date:

2013-05-14

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