Flexera shows downloads but no licenses

Technote (FAQ)


Question

Why are you unable to see your Flexera licenses after loging into the Flexera License Key and Download Center?

Cause

There are 2 types of accounts in Flexera: a Registered End User (REU) account and a guest account. REU accounts are associated with company accounts that hold licenses. Guest accounts are not associated with any company account that holds any licenses.

Answer

If you have purchased any IBM Security Systems products, your order will be processed on your company's account and your email should be your user name for login. If you use this email to log in to Flexera, you will be able to retrieve your licenses (under "My license keys" in the left hand menu). You can also access any downloads via the "My software" in the left hand menu. There is no need to log out and log back in.

If you do not have an account in Flexera, you may register as a guest to access product downloads. The link to register as a guest is located on the Flexera License Key and Download Center login page, found at https://ibmss.flexnetoperations.com. Once you have signed up for your account, you can download the product updates via the "My software" section on the left hand menu. However, guest accounts will not have access to any licenses. You will see a blue notice on the Order Summary page that explains: "No orders available for product license key generation. To download software, use the "Download" link under "My software"."

If you have an account in Flexera other than the guest account, please use the email address associated with your licensed account to access both licenses and downloads.

If you believe you should be a registered end user (REU) on your company's account and have used the Password Finder to set your password without response (email) or success, your email was not in the system. You can use Technote #1610380 to be associated with your company's account. Registering as a guest will not allow you to access accounts holding licenses.


If the above information does not resolve your issue, please contact IBM Security Systems Customer Support.


Cross reference information
Segment Product Component Platform Version Edition
Security IBM RealSecure Server Sensor for AIX Not Applicable
Security IBM RealSecure Server Sensor for HP-UX Not Applicable
Security IBM RealSecure Server Sensor for Solaris Not Applicable
Security IBM RealSecure Server Sensor for Windows Not Applicable
Security IBM Security Host Protection Not Applicable
Security IBM Security Network Active Bypass Not Applicable
Security IBM Security Network Controller Not Applicable
Security IBM Security Network Protection Not Applicable
Security IBM Security Virtual Server Protection for VMware Not Applicable
Security Internet Scanner Software
Security Proventia Endpoint Secure Control Not Applicable
Security Proventia Network Anomaly Detection System Not Applicable
Security Proventia Network Enterprise Scanner Not Applicable
Security Proventia Network Intrusion Detection System Not Applicable
Security IBM Security Network Intrusion Prevention System Not Applicable
Security Proventia Network Intrusion Prevention System for Crossbeam
Security Proventia Network Multi-Function Security
Security Proventia Network Security Controller Not Applicable
Security Proventia Virtualized Network Security Platform Not Applicable
Security Proventia Web Filter Not Applicable

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Document information


More support for:

IBM Security SiteProtector System

Software version:

2.0 SP 8.0, 2.0 SP 8.1, 2.9

Operating system(s):

Windows

Reference #:

1636223

Modified date:

2013-05-02

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