tacmd updateagent fails

Technote (troubleshooting)


Problem(Abstract)

The tacmd updateagent command fails when trying to upgrade an agent.

Symptom

Log shows the following:


517A436A.0005-E:kdy01agt.cpp,60,"TakeSample") version=[062302001]
(517A436B.0000-F:kdytasks.cpp,83,"executor_thread") 1 commands awaiting processing. (517A436B.0001-F:kdytasks.cpp,93,"executor_thread") Processing command=[INSTALL] transaction=[1366967138635243000010058-lo]
(517A436B.0002-F:kdytasks.cpp,1245,"processAsyncTask") processing asynchronous command=[INSTALL] for transaction=[INSTALL]
(517A436B.0003-F:kdytasks.cpp,3860,"install") Executing install command [/opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/patchtool/lx8266/itmpatch -h /opt/IBM/ITM -i /opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/klo_lx8266_tema_if0001.tar] associated with transaction=[1366967138635243000010058-lo]
(517A436B.0004-F:kdyprnix.cpp,409,"Process::start") Unable to execute command: /opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/patchtool/lx8266/itmpatch
(517A436B.0005-F:kdyutil.cpp,1216,"Util::runCommandEnv") Failed to start process for cmd /opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/patchtool/lx8266/itmpatch -h /opt/IBM/ITM -i /opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/klo_lx8266_tema_if0001.tar
(517A436B.0006-F:kdytasks.cpp,3979,"install") KEY1030E Failed to start install command [/opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/patchtool/lx8266/itmpatch -h /opt/IBM/ITM -i /opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/klo_lx8266_tema_if0001.tar]associated with transaction=[1366967138635243000010058-lo]
(517A436B.0007-F:kdytasks.cpp,96,"executor_thread") Command=[INSTALL] finished with return code=[1030] for transaction=

Check the directory opt/IBM/ITM/tmaitm6/agentdepot/lo/062302001/patchtool/lx8266 the entries do not have execution permission:

drwxr-x--- 2 root root 4096 Apr 26 11:25 .
drwxr-x--- 3 root root 4096 Apr 26 11:05 ..
-rw-r--r-- 1 root root 438416 Apr 26 11:25 itmpatch


Cause

This has been identified as a product defect under APAR IV31585


Resolving the problem

Need to install 623 FP03 as internal defect will fix this issue as part of other issues.

Product Alias/Synonym

ITM
Monitoring

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Document information


More support for:

Tivoli Monitoring Version 6

Software version:

6.2.2.7, 6.2.2.8, 6.2.2.9, 6.2.3, 6.2.3.1, 6.2.3.2, 6.3.0

Operating system(s):

Platform Independent

Reference #:

1636170

Modified date:

2014-07-30

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