Unable to select ERP source in Lookup Manager

Technote (troubleshooting)


Problem(Abstract)

When using Remote Desktop to connect to Adaptive Warehouse, the ellipsis next to ERP source may not respond to mouse clicks.

Symptom

The ellipsis to select an ERP in the Lookup Manager fails to respond to mouse clicks.


Resolving the problem

1. On the machine with AW installed , navigate to the <AW_ROOT>\bin directory.
2. Right-click on the AW.exe file and select Properties.
3. Click on the Compatibility tab.
4. Enable (Check) the "Disable visual themes" option.
5. Click Apply, then OK to close the dialog.

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Document information


More support for:

Cognos Analytic Applications
Adaptive Warehouse

Software version:

10.1

Operating system(s):

Windows

Reference #:

1636063

Modified date:

2013-05-01

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