Copy/Paste image error in SCCD 7.5.1 Rich Text fields (IE9)

Technote (troubleshooting)


Cannot copy and paste an image in SCCD Rich Text field


Cannot copy and paste images from outside IE on to Rich Text Editor fields in SCCD.
When you try to do it the resultant image is blank.
This concerns all applications with this editor enabled, ie Solutions, SR summary long description and so on.
Copying and pasting pure text works ok.
IE settings is set to local intranet and allow clipboard access.
Copying and pasting images from other webpages works ok.
Using screen capture in Self Service works ok.

Resolving the problem

This is not supported in SCCD 7.5.1

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Document information

More support for:

IBM SmartCloud Control Desk

Software version:


Operating system(s):

AIX, Linux, Solaris, Windows

Software edition:


Reference #:


Modified date:


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