Troubleshooting
Problem
A VFiler is configured on Netapp V3240 server with Ontap 8.12p3. The VFiler is NFS mounted to a Tivoli Storage Manager V6.4 client running on Linux. The snapdiff backup of the VFiler fails with the ANS5250E error.
Symptom
The client error log file shows :
26-04-2013 17:33:01 ANS5250E An unexpected error was encountered.
TSM function name : baPerformSnapDiff
TSM function : NULL/invalid parameters passed
TSM return code : 109
TSM file : backsnap.cpp (4622)
26-04-2013 17:33:01 ANS2832E Incremental by snapshot difference failed for netapp_backup/_vol_angela. See the error log for details.
Environment
Netapp V3240 server with Ontap 8.12p3 with VFiler.
Diagnosing The Problem
A client "service" trace shows :
<timestamp> [014325] : NAHWInterface.cpp (9409): naEstablishConnection(): getting filer version string ...
<timestamp> [014325] : NAHWInterface.cpp (9419): naEstablishConnection(): system-get-version: failed: rc=13011, reason='HTTP POST - Service unavailable'
Resolving The Problem
Use the below steps to resolve this error.
- Verify that the ONTAP version is 8.1.1 or higher
- Verify that Tivoli Storage Manager client is running version 6.4 or higher.
- Verify that httpd.admin.enable option. Telnet to the NetApp machine and run :
vfiler run <vfiler> options - Set the httpd.admin.enable option to on. Telnet to the NetApp machine and run :
vfiler run <vfiler> options httpd.admin.enable on
Note:
It has been reported that connecting to the VFiler using SSH and running the "options" command does not list the " httpd.admin.enable" option. Instead, telnet to the NetApp machine and run the vfiler commands above.
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21635711