Risks tab does not appear in IBM Security QRadar

Technote (troubleshooting)


Problem(Abstract)

After you apply the license key to the IBM Security QRadar Risk Manager appliance and refresh your web browser, the Risks tab does not display in the user interface.

Symptom

The Risks tab does not display in the QRadar console.


Resolving the problem

You can try to resolve this problem by refreshing your web browser.

If the Risks tab does not display, then you need to verify that the license key was applied to the QRadar Console machine.

Procedure

  1. Click the Admin tab.
  2. Click System and License Management.
  3. Select the row that contains the system that is labelled console.
  4. From the Actions menu, select Manage License.
  5. On the License window, locate the line Risk Manager Enabled and verify that the value is Yes.

What to do next
If the value is not YES, then the license key was applied to the wrong host. You need to do the following:
  1. Readd the QRadar Risk Manager to QRadar SIEM.
  2. Deploy the changes.
  3. Refresh your web browser.

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Document information


More support for:

IBM Security QRadar Risk Manager

Software version:

7.1

Operating system(s):

Linux, Windows

Reference #:

1635540

Modified date:

2014-03-25

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