TSAAM's HACMP Automation Adapter does not start

Technote (troubleshooting)


Problem(Abstract)

The HACMP automation adapter provided with SA Application Manager doesn't start when used on in a PowerHA 7.1 Cluster. The required subsystem IBM.HacmpRgRM provided by PowerHA 7.1 is inoperative and cannot be started.

Symptom

The command "hacadapter start" returns the following message:

Error: Resource Manager IBM.HacmpRgRm is inoperative on <system>.
Use ' startsrc -s IBM.HacmpRgRm ' to start the resource manager on <system> - then start hacadapter.

The command "hacadapter status" returns the message "Found 'hacadapter_rg' stopped" on all nodes of the cluster after the adapter was started with the "hacadapter start" command.

The IBM.HacmpRgRm subsystem is inoperative when displayed with the "lssrc -s" command:

$ lssrc -s IBM.HacmpRgRm
Subsystem         Group            PID          Status
IBM.HacmpRgRm    rsct_rm                       inoperative


Environment

Applies to all versions of SA Application Manger HACMP automation adapter.

Diagnosing the problem

The file /var/ct/IBM.HacmpRgRm.stderr contains the following entry

Could not load program /usr/sbin/rsct/bin/IBM.HacmpRgRmd:
Symbol resolution failed for IBM.HacmpRgRmd because:
Symbol append__Q2_3std12basic_stringXTcTQ2_3std11char_traitsXTc_TQ2_3std9allocatorXTc__FRCQ2_3std12basic_stringXTcTQ2_3std11char_traitsXTc_TQ2_3std9allocatorXTc__UlT2 (number 286) is not exported from dependent
module /usr/lib/libct_rmf.a(shr.o).
Examine .loader section symbols with the 'dump -Tv' command.

Resolving the problem

For PowerHA 7.1.0 install the PowerHA 7.1 SP6 - refer to APAR IV27249.
For PowerHA 7.1.1 install the PowerHA 7.1.1 SP3 - refer to APAR IV23376.

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Document information


More support for:

Tivoli System Automation Application Manager

Software version:

3.1, 3.2, 3.2.1, 3.2.2

Operating system(s):

AIX

Reference #:

1635537

Modified date:

2013-04-29

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