Installing IBM Rational System Architect-DOORS Integration 11.4.2.3 results in "IBM Rational DOORS is not installed" message.

Technote (troubleshooting)


Problem(Abstract)

Attempts to install the "IBM Rational System Architect-DOORS Integration" release 11.4.2.3 with IBM Rational System Architect and IBM Rational DOORS fails with error: "IBM Rational DOORS is not installed".

Symptom

Installing IBM Rational System Architect - DOORS Integration 11.4.2.3 tool results in an error:

IBM Rational DOORS is not installed. Please install IBM Rational DOORS and then install IBM Rational System Architect for DOORS Interface


Clicking on OK will finish the installation and show a log file.

Editing the log file the following sentences will be seen:


Property(C): DEPENDPRODUCT = DOORS  

Property(C): DEPENDPRODUCTVER = 8.3  

Property(C): DESTDIR = {INSTALLDIR}  

Property(C): DOORSExists = No  

Property(C): DOORSHOST = 0  

Property(C): DOORSPORT = 0  

Property(C): DOORSVERSION = 9.50.0001

"IBM Rational System Architect for DOORS Interface -- Installation operation failed."

Cause

IBM Rational DOORS version 9.5 is not compatible with Rational System Architect Fix Pack 3 (11.4.2.3) for 11.4.2

Environment

IBM Rational System Architect version 11.4.2.3

IBM Rational DOORS version 9.5
IBM Rational System Architect -DOORS Integration version 11.4.2.3


Resolving the problem

Install a compatible versions of IBM Rational DOORS to solve the issue.

IBM Rational System Architect - DOORS Integration version 11.4.2.3 required IBM Rational DOORS version 9.0, 9.1, 9.2 or 9.3 installed.

  1. Download an appropriate version of IBM Rational DOORS.
    The integration will work with any one of the following versions: 9.0, 9.1, 9.2 or 9.3.


  2. Install IBM Rational DOORS version selected.


  3. Install IBM Rational System Architect - DOORS Integration version 11.4.2.3.

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Document information


More support for:

Rational System Architect
Installation

Software version:

11.4.2.3

Operating system(s):

Windows

Reference #:

1635450

Modified date:

2013-04-30

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