IBM Support

Problem installing SupportPac IA94 XMS: Another version of this product is already installed.

Technote (troubleshooting)


You are trying to upgrade from XMS 2.0.1 to 2.0.2 (SupportPac IA94: IBM Message Service Client (XMS) for C/C++).

The previous version is removed from your system. When you try to install the new version, an error is seen about the previous version still being installed. The readme file tells you to do some editing on the file, but you are unable to locate the file.


./setup.bin -i console
Another version of this product is already installed.
This installation cannot continue.
Please remove the existing version before attempting to install this


The uninstall of the previous version did not clean up correctly the data related to the installed product. The data is in the /var/.com.zerog.registry.xml and not in the file You can make same changes to this xml file.

Resolving the problem

Edit the /var/.com.zerog.registry.xml as you would the file from Step 5 in the "Know Problems" section of the readme.

Document information

More support for: WebSphere MQ

Software version: 7.0, 7.1, 7.5

Operating system(s): Linux

Reference #: 1635154

Modified date: 24 April 2013