How do I download Hot Fixes (Interim Fix) for IBM Cognos Disclosure Management (CDM)?
A client desires a new Hot Fix (Interim Fix) as it resolves an issue of importance to the company.
Steps To Receive a Hot Fix (Interim Fix)
1. Please open a ticket with support by calling or clicking this link. (Create a PMR via the Support Portal).
2. In the request provide as much of the following information as possible. You may use this template in the actual ticket itself to expedite the process:
|CDM Client Version||ie. 10.2.0.3926|
|CDM Server Version||ie. 10.2.0.7033|
|Microsoft Office Version||ie. Office 2010|
|Hot Fix (Interim Fix) Requested||ie. CDM 10.2.0 Interim Fix 1|
|Fix Central Email Login||ie. Site Technical Contact Email Address: firstname.lastname@example.org|
|Business Impact||Data is not refreshing and report is due today|
3. Wait for IBM Support to confirm you have been granted access to the Hot Fix (Interim Fix). You will be provided a link and instructions to download the Hot Fix as a zip archive. The instructions for applying the Hot Fix and the list of fixes are within the zip archive.
If you have any questions, or do not have access to Fix Central, please contact Customer Care.
Learn more about IBM Support processes and definitions: Consult Handbook.