Downloading Hot Fixes (Interim Fix) for IBM Cognos Disclosure Management

Technote (FAQ)


Question

How do I download Hot Fixes (Interim Fix) for IBM Cognos Disclosure Management (CDM)?

Cause

A client desires a new Hot Fix (Interim Fix) as it resolves an issue of importance to the company.

Answer

Steps To Receive a Hot Fix (Interim Fix)

1. Please open a ticket with support by calling or clicking this link. (Create a PMR via the Support Portal).

2. In the request provide as much of the following information as possible. You may use this template in the actual ticket itself to expedite the process:

Required Information Examples
CDM Client Version ie. 10.2.0.3926
CDM Server Version ie. 10.2.0.7033
Microsoft Office Version ie. Office 2010
Hot Fix (Interim Fix) Requested ie. CDM 10.2.0 Interim Fix 1
Fix Central Email Login ie. Site Technical Contact Email Address: bob@abcd.com
Business Impact Data is not refreshing and report is due today

3. Wait for IBM Support to confirm you have been granted access to the Hot Fix (Interim Fix). You will be provided a link and instructions to download the Hot Fix as a zip archive. The instructions for applying the Hot Fix and the list of fixes are within the zip archive.

If you have any questions, or do not have access to Fix Central, please contact Customer Care.

Learn more about IBM Support processes and definitions: Consult Handbook.

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Document information


More support for:

Cognos Disclosure Management
Cognos Disclosure Management

Software version:

10.2

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1634950

Modified date:

2013-04-19

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