Collect troubleshooting data for a shutdown problem in WebSphere MQ for z/OS

Technote (troubleshooting)


Problem(Abstract)

You are experiencing a shutdown problem in WebSphere MQ for z/OS. You would like to know what documentation you must collect (MustGather) so that the WebSphere MQ Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.

Resolving the problem

Gather this MustGather data before contacting IBM Support:

Collecting general data for all problems
Collecting troubleshooting data for this problem
Troubleshooting hints and tips
Exchanging data with IBM Support

Go back to: WebSphere MQ (MustGather) Read First

Collecting general data for all problems

A complete description of the problem, including the following:

  • WebSphere MQ version, release, and maintenance level
  • Operating system version, release, and maintenance level
  • Related products version, and release levels if applicable

Collecting troubleshooting data for this problem

Required (MustGather) data:
Optional (MustGather) data:
Troubleshooting hints and tips
  • Search the WebSphere MQ support site for known problems using symptoms like the message number and error codes.
  • Gather the documentation and work with the WebSphere MQ support team to resolve your problem.
  • Review the Job logs and Dumps generated at the point of failure.
  • Review output from automated DISPLAY CONN (per PM80031 in 7.0.1 and base code 7.1)

Learn more about this component
Exchanging data with IBM Support

If you need to speak to an IBM technical support representative call your country representative. If you need to speak to an IBM technical support representative in the US call 1-800-IBM-SERV.

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

WebSphere MQ
Shutdown

Software version:

5.3.1, 6.0, 7.0, 7.0.1, 7.1

Operating system(s):

OS/390, z/OS

Reference #:

1634794

Modified date:

2013-04-25

Translate my page

Machine Translation

Content navigation