false Connect:Direct OFFLINE alerts due to Connection issues

Technote (troubleshooting)


Problem(Abstract)

Connect:Direct UNIX and Connect:Direct Windows nodes alerted as down

Symptom

Sterling Control Center engine log shows a sequence of:

CNCD058E Error getting data from server
CNCD049E Server Task error
CNCD024E Error getting stats from server


Resolving the problem

Check the "Monitor Rest Time" on node properties
Verify that the "tcp.api.inactivity.timeout" value is set higher as Monitor Rest Time

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Document information


More support for:

Sterling Control Center

Software version:

5.2, 5.3, 5.4, 5.4.0.1

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1634759

Modified date:

2013-04-19

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