Knowledge Collection: MustGather documents for Rational Collaborative Lifecycle Management products

Technote (FAQ)


Question

Is there a collection of knowledge which provides links to a selection of must gather documents to assist with data collection when using the IBM Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager, Rational Requirements Composer)?

Cause


Need help identifying where to look for data to gather when troubleshooting CLM product issues.


Answer

You can use the IBM Support Assistant Lite (ISA Lite) Data Collector tool to quickly collect diagnostic files, such as log files, configuration files or to run traces. This tool is bundled with CLM product versions 4.x and above. ISA Lite collects information about your Jazz Team Server environment and stores the information in a .zip archive file. If you have a need to open a service request with IBM Rational Support for further assistance, you can send the archive file with the data collection so that they can help diagnose and fix problems.


The following documents provide information about additional data that should be gathered in addition to the normal information and log gathering done by ISA Lite.

Document #
Title
MustGather: Rational Lifecycle Integration Adapters with CLM
MustGather: RFT Adapter Issues with RQM
MustGather: CLM and DOORS OSLC integration configuration
MustGather: Rational Collaborative Lifecycle Management dashboard issues
MustGather: Server rename issues with Rational Collaborative Lifecycle Management products
MustGather: Performance, Hang, or High CPU issues with CLM on distributed platforms
MustGather: Build issues when using Rational Team Concert
MustGather: Integration issues when using Rational Team Concert
MustGather: Issues with reporting when using Rational Team Concert
MustGather: Agile Planning issues with Rational Team Concert
MustGather: Process and Work Item customization issues with Rational Team Concert
MustGather: Source Control issues with Rational Team Concert
MustGather: Relational Databases with Rational Team Concert
MustGather: Troubleshooting hangs of the scm.exe application
Data Collection: Rational Custom Report MustGather List

Leverage the Jazz Community

Jazz and the Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Documentation AIX, Linux, Solaris, Windows 4.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4
Software Development Rational Requirements Composer Documentation Windows, Linux 4.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4

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Document information


More support for:

Rational Team Concert
Documentation

Software version:

4.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1634706

Modified date:

2013-12-11

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