IBM Support

Error Code: 1311 Source File not found

Technote (troubleshooting)


Attempts to install IBM SPSS Statistics Software using DVD media, resulting in the Error Code: 1311 Source File not found.


DVD Media was corrupt.


Windows 7

Diagnosing the problem

To check if the media is corrupt or not, you may follow one of these methods:
Method 1: Try copying the files to another computer.

If you are unsuccessful in copying the files in another computer, then we definitely know that the CD has bad sectors that are preventing file copy.

Method 2: Run Xcopy to verify the if the disc is corrupt or not:

1. Click Start, click All Programs, click Accessories, and then right click Command Prompt, then click on 'Run as administrator'.

2. Type the following command line, and then press ENTER. In the command line, drive is the letter of the CD drive or DVD drive.

xcopy drive :\*.* /s > c:\test1

If the XCopy process is not successful, your CD is damaged. Therefore, the CD drive or DVD drive cannot read it.
For corrupt media, you may manually try to copy each file. This will make sure that most of the files are copied leaving only those files in the corrupt sector.

Resolving the problem

Contact the source where the original media was obtained from and request new media due to media corruption.

Related information

Need more help? Our Statistics forum is Live!

Document information

More support for: SPSS Statistics

Software version: Not Applicable

Operating system(s): Windows

Reference #: 1634398

Modified date: 16 September 2016

Translate this page: