OMNIbus Bidirectional Gateway mustgather instructions

Technote (FAQ)


Question

If you are having a problem with your Bidirectional Gateway and are unsure what information to include in your PMR follow these instructions.

Answer






AIX

HPUX

Linux

Solaris







AIX

1) Create a directory with the naming scheme below:

xxxxx.bbb.ccc.yyy.zzz

Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name

Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>

2) Set your Bidirectional Gateway in Debug mode

IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:

$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &

IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:
$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO

3) Recreate your error, then set the Bidirectional Gateway back to default:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO


4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"

tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.aix5 .
cp /etc/hosts .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -ef >ps.txt
vmstat >vmstat.txt
oslevel -r > oslevel.txt
lsattr -El sys0 |grep realmem > sysmem.txt
errpt -a > errorreport.txt
lslpp > suppkgs.txt
lspv > diskvol.txt

5) Prepare the support files for transfer
In this example you would "cd $NCHOME"

tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>

6) Follow the directions at the link below to submit the files to support

Submit diagnostic MustGather data


HPUX

1) Create a directory with the naming scheme below:

xxxxx.bbb.ccc.yyy.zzz

Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name

Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>

2) Set your Bidirectional Gateway in Debug mode

IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:

$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &

IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO

3) Recreate your error, then set the Bidirectional Gateway back to default:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO


4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"

tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.hpux11 .
cp $NCHOME/etc/interfaces.java .
cp /etc/hosts .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
cp /etc/nsswitch.* .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -ef >ps.txt
vmstat >vmstat.txt

5) Prepare the support files for transfer
In this example you would "cd $NCHOME"

tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>

6) Follow the directions at the link below to submit the files to support

Submit diagnostic MustGather data


Linux


1) Create a directory with the naming scheme below:

xxxxx.bbb.ccc.yyy.zzz

Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name

Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>

2) Set your Bidirectional Gateway in Debug mode

IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:

$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE -usepamauth TRUE -messagelevel debug -maxlogfilesize -1 &

IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO

3) Recreate your error, then set the Bidirectional Gateway back to default:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO

4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"

tar -cvf pam.d.tar -C /etc pam.d
tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.linux2x86 .
cp /etc/hosts .
cp /etc/nsswitch.conf .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/redhat-release .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt

5) Prepare the support files for transfer
In this example you would "cd $NCHOME"

tar -cvf 12345.055.000.SupportFiles-<date>.tar 12345.055.000.SupportFiles-<date>
gzip -9 12345.055.000.SupportFiles-<date>.tar
rm -R -f 12345.055.000.SupportFiles-<date>

6) Follow the directions at the link below to submit the files to support

Submit diagnostic MustGather data


Solaris

1) Create a directory with the naming scheme below:

xxxxx.bbb.ccc.yyy.zzz

Where,
xxxxx is the PMR number
bbb is the Branch
ccc is the Country code
yyy is a unique name

Example:
cd $NCHOME
mkdir 12345.055.000.SupportFiles-<date>
cd 12345.055.000.SupportFiles-<date>

2) Set your Bidirectional Gateway in Debug mode

IF YOUR Bidirectional Gateway is NOT starting OR dies shortly AFTER starting use this command:

$OMNIHOME/bin/nco_g_objserv_bi -name NCO_GATE --maxlogfilesize -1 --messagelevel debug &

IF YOUR Bidirectional Gateway is running SET the server in debug through the NCO_SQL:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO -1;
SET PROPERTY 'MessageLevel' TO 'debug';
GO

3) Recreate your error, then set the Bidirectional Gateway back to default:

$OMNIHOME/bin/nco_sql -server NCO_GATE
SET PROPERTY 'MaxLogFileSize' TO 1024;
SET PROPERTY 'MessageLevel' TO 'warn';
GO

4) Gather needed files for support
cd <to directory created for your PMR>
In this example you would "cd $NCHOME/12345.055.000.SupportFiles-<date>"

tar -cvf omnilog.tar -C $OMNIHOME log
tar -cvf omnietc.tar -C $OMNIHOME etc
tar -cvf omnivar.tar -C $OMNIHOME var
cp $NCHOME/etc/omni.dat .
cp $NCHOME/etc/interfaces.solaris2 .
cp /etc/hosts .
cp /etc/nsswitch.conf .
cp $NCHOME/log/install/ncisetup.log .
cp /etc/pam.conf .
$OMNIHOME/bin/nco_g_objserv_bi -version >nco_g_objserv_bi.txt
$OMNIHOME/bin/nco_id > nco_id.txt
/bin/env >env.txt
/usr/bin/locale >locale.txt
ulimit -a >ulimit.txt
uname -a >uname.txt
ps -efly >ps.txt
prstat -T 1 1 >prstat.txt
prtdiag >prtdiag.txt

5) Prepare the support files for transfer
In this example you would "cd $NCHOME"

tar -cvf 12345.055.000.supportFiles-<date>.tar 12345.055.000.supportFiles-<date>
gzip -9 12345.055.000.supportFiles-<date>.tar
rm -R -f 12345.055.000.supportFiles-<date>

6) Follow the directions at the link below to submit the files to support

Submit diagnostic MustGather data

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Document information


More support for:

Tivoli Netcool/OMNIbus
ObjectServer Bi-Directional Gateway

Software version:

7.2.1, 7.3.1, 7.4.0

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:

1634384

Modified date:

2013-07-18

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