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SAP agent - Create situation to alert on system down

Question & Answer


Question

How best to create an ITCAM agent for SAP situation to alert on SAP system down which subsequently resets when the system is back up again?

Cause

The SAP system down situation is a pure event situation as opposed to a sampled situation. Therefore the event does not reset when the SAP system is back up again and has to be manually acknowledged and reset.

Answer

The SAP System Down situation should include an "Until" clause to close the event when another situation "System Up" is true.
Following example demonstrates how such a situation can be authored.

Steps to close "R3_Alert_System_Down" situation automatically by using another situation "R3_Alert_System_Up"

1. Select "Situation Editor" option from TEP window


2. Select "R/3_Alert_System_Down" situation which is under "mySAP" node and go to "Until" clause of this situation.


3. Select "Another Situation is TRUE" option and select "R3_Alert_System_Up" situation from the drop down list.

The "R3_Alert_System_Down" situation will get closed automatically as soon as the "R3_Alert_System_Up" situation becomes true.

[{"Product":{"code":"SS3JRN","label":"Tivoli Composite Application Manager for Applications"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"ITCAM Agent for mySAP -5724B97SO","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"6.2;7.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21634298

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