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"CFG-ERR-0103 Unable to start IBM Cognos Service. Execution of the external process returns an error code value of -1"

Technote (troubleshooting)


Problem(Abstract)

Following error is displayed in Cognos Configuration when starting the service:

Symptom

"CFG-ERR-0103 Unable to start IBM Cognos Service. Execution of the external process returns an error code value of -1"


Resolving the problem

Steps

  1. Edit the <cognos_10>/bin64/bootstrap_win64.xml for 64-bit installations or <cognos_10>/bin64/bootstrap_win32.xml for 32-bit installations
  2. Modify the following line to:
    <bootstrap startupDelaySec="25" >

    To:

    <bootstrap startupDelaySec="25" pingRetries="300" >
  3. Edit the cognos/c8/configuration/cogconfig.prefs (or cognos/c10/configuration/cogconfig.prefs)
  4. Add the following lines (if they are missing) :

    ServiceWaitInterval=1500
    ServiceMaxTries=1000
  5. Save
  6. Open Cognos Configuration and Start.

Related information

Other Scenarios

Document information

More support for: Cognos Business Intelligence
Cognos Administration

Software version: 10.2, 10.2.1, 10.2.2

Operating system(s): Windows

Software edition: All Editions

Reference #: 1634247

Modified date: 28 September 2017


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