"CFG-ERR-0103 Unable to start IBM Cognos 8 Service. Execution of the external process returns an error code value of -1"

Technote (troubleshooting)


Problem(Abstract)

Following error is displayed in Cognos Configuration when starting the service:

Symptom

"CFG-ERR-0103 Unable to start IBM Cognos 8 Service. Execution of the external process returns an error code value of -1"


Resolving the problem

Steps are (example used below is for cognos 8 but can apply for cognos 10.x):

1. Edit the cognos/c8/bin/bootstrap_win32.xml (or cognos/c10/bin/bootstrap_win32.xml)

2. Modify the following line to:
<bootstrap startupDelaySec="25" >

To:

<bootstrap startupDelaySec="25" pingRetries="300" >

3. Edit the cognos/c8/configuration/cogconfig.prefs (or cognos/c10/configuration/cogconfig.prefs)
4. Add the following lines (if they are missing) :

ServiceWaitInterval=1500
ServiceMaxTries=1000

5. Save
6. Open Cognos Configuration and Start.

NB: The above steps can be followed for 64bit installation by editing the bootstrap_winx64.xml file.


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Document information


More support for:

Cognos 8 Business Intelligence
Install and Config

Software version:

8.4, 8.4.1, 10.1, 10.1.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1634247

Modified date:

2013-10-09

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