Updating the Oracle database user password property mxe.db.password in maximo.properties results in connection failure during fix pack installation

Technote (troubleshooting)


Problem(Abstract)

If you have updated the password used to connect to the database since your initial deployment, you must update the mxe.db.password property in the \applications\maximo\properties\maximo.properties file before you install a fix pack or perform an upgrade task.

In addition, you must also update the value of the Database.Oracle.SchemaPassword property in the \applications\maximo\properties\install.properties file. The values used for mxe.db.password and Database.Oracle.SchemaPassword must be set to the same value, or an error will occur during the fix pack installation.

Resolving the problem

Set the value for mxe.db.password and Database.Oracle.SchemaPassword to the same value and resume the upgrade task.

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM SmartCloud Control Desk AIX, Linux, Windows 7.5, 7.5.1
Systems and Asset Management Tivoli Change and Configuration Management Database AIX, Linux, Windows 7.2, 7.2.1
Systems and Asset Management Tivoli Service Request Manager AIX, Linux, Windows 2003 server, Windows 2008 server 7.2

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Document information


More support for:

IBM Maximo Asset Management

Software version:

7.5

Operating system(s):

Windows

Reference #:

1634132

Modified date:

2013-04-12

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