MustGather: Server rename issues with Rational Collaborative Lifecycle Management products

Technote (troubleshooting)


Problem(Abstract)

This document will assist you in collecting the data necessary to diagnose and resolve server rename issues you may be experiencing when using IBM Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager and Rational Requirements Composer).

Cause

This MustGather will assist you in collecting the data necessary to help you diagnose and resolve the issue. If you are unable to determine the root cause using the information collected, you should open a PMR with IBM Rational Support for further investigation providing the data collected.

Resolving the problem

You can use the IBM Support Assistant Lite (ISA Lite) Data Collector tool to quickly collect diagnostic files, such as log files, configuration files or to run traces. This tool is bundled with RTC 4.x and above. ISA Lite collects information about your Jazz Team Server environment and stores the information in a .zip archive file. If you have a need to open a service request with IBM Rational Support for further assistance, you can send the archive file with the data collection so that they can help diagnose and fix problems.


The information below should be gathered in addition to the normal information and log gathering done by ISA Lite.


General information

  • Refer to the IBM Rational Collaborative Lifecycle Management Information Center under the topic of Recovering from common problems for a list of information to collect when reporting server rename issues.



Additional Resources


Leverage the Jazz Community

The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Related information

Impact of server rename on the Jazz Team Server
Impact of server rename on the CCM application
Impact of server rename on the QM application
Impact of server rename on integrated products


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Team Server AIX, Linux, Solaris, Windows 4.0, 4.0.1, 4.0.2
Software Development Rational Requirements Composer Team Server Windows, Linux 4.0, 4.0.1, 4.0.2

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Document information


More support for:

Rational Team Concert
Team Server

Software version:

4.0, 4.0.1, 4.0.2

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1634009

Modified date:

2013-04-17

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