Troubleshooting
Problem
Fresh installation of the system, the Sterling Integrator application will not start. The run.sh script is stuck at "Preregistering Event Listeners". The log files do not show any relevant errors and we have let this process runs for over 2 hours.
Symptom
Sterling B2B Integrator will not start
Last line presented on screen from the run.sh script is "Preregistering Event Listeners"
Only logs written out are the activemqBroker.log and preregistereventlisteners.log, neither contain errors
dump_info is successful
Cause
Incorrect entries in the /etc/hosts file
Environment
Unix/Linux
Resolving The Problem
Issue was with the IP address SI was binding to.
Customer installed the system by overriding the host IP address for the system.
The IP was the correct IP and was being reflected properly in the sandbox.cfg under INSTALL_IP=
However,EXT_HOST_ADDR showed a different incorrect IP. (which is pulled in at dynamically at install time)
We then reviewed the /etc/hosts file. The /etc/hosts file was mapping the incorrect IP to the DNS name.
nslookup of the correct IP address did resolve to the DNS name, however, on the Linux server itself, it was being overwritten in the /etc/hosts file.
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Document Information
Modified date:
16 June 2018
UID
swg21633780