Upgrading RAM results in error "Unable to complete the migration"

Technote (troubleshooting)


Problem(Abstract)

Attempts to upgrade to IBM Rational Asset Manager (RAM) 7.5.1.2 results in error at the last migration task that unable to complete the migration.

Symptom

You receive the following Migration Required message:

The full error message is as follows:

Unable to complete the migration because the Rational Team Concert server is not accessible or not configured correctly. See the configuration page for more details.


image


Cause

RAM cannot connect to Rational Team Concert server.


Resolving the problem

You can resolve the problem by following below steps:

  1. Click the configuration page link in the error.



  2. Resolve error messages displayed on the configuration page.

    Note: If RAM cannot connect to all the back end servers, it will display a detailed error message which can be used to address all the specified URLs.

    If you do not see an error on this page, press Save to verify.




  3. Log out

  4. Log in and then click the Migrate button to finish the migration process.

If the problem persists, contact IBM Support

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Document information


More support for:

Rational Asset Manager
Server

Software version:

7.5.1.2

Operating system(s):

AIX, Linux, Windows

Reference #:

1633541

Modified date:

2014-04-10

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