Log in to Rational Requirements Management after upgrade to version 4.0.1 results in "Error 500: Internal Server Error"

Technote (troubleshooting)


Problem(Abstract)

Attempts to log into IBM Rational Requirements Composer after upgrading to version 4.0.1 results in the error "ID CRRRW7553E A message that was received from the server indicates an error with no specific handler."

Symptom

After successful upgrade to 4.0.1, the following error is seen when trying to access https://server.url:9443/rm/web (displayed in browser):


An error has occurred while processing a server request. The server returned this error code: 500.
hide details
ID CRRRW7553E A message that was received from the server indicates an error with no specific handler.
Error: Unable to load https://server.url:9443/rm/clientinit?dojo.
preventCache=1363800542309 status:500
URL: https://server.url:9443/rm/clientinit
Error 500: Internal Server Error
The element type "HR" must be terminated by the matching end-tag "".
(More info found at entry [e7eeea3927b8ce53] in the RM application server log)

Additional symptoms:

  • jts.log contains:

    ERROR very.internal.DiscoveredLicenseKeyExtensionService  - CRJAZ2574E An error occurred updating the SCR at URL "
    https://server.url:9443/rm/scr" com.ibm.team.repository.common.TeamRepositoryException: CRJAZ1670E Error updating service contributions for application 84b23761-1ce1-40b3-8f22-ce767fa28603 from https://server.url:9443/rm/scr
  • rm.log contains:

    ERROR dm.fronting.server.services.init.ClientInitService  - Server Error: Entry [4b57b9fe495e5abc]
    org.xml.sax.SAXParseException: The element type "HR" must be terminated by the matching end-tag "</HR>".


Cause

This issue was identified as a product defect and logged under WI 244606

Resolving the problem

This issue has been resolved in Rational Requirements Composer 4.0.2.

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Document information


More support for:

Rational Requirements Composer
Installation

Software version:

4.0.1

Operating system(s):

Linux, Windows

Reference #:

1633450

Modified date:

2013-04-10

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