HSM client abruptly terminates migration job

Technote (troubleshooting)


Problem(Abstract)

A Tivoli Storage Manager HSM for Windows client is configured to migrated jobs from a specific drive. The job is manually run from the HSM GUI starts but later abruptly terminates without error.

Diagnosing the problem

In this case, the "Backup Before Migration" option is selected for the HSM job.

Examine the C:\Program Files\Tivoli\TSM\hsmclient\logs\dsmgui-admin.log file for errors. For example:


04/03/2013 09:56:54 ANS27499E Unknown backup result for \\machinename\C$\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe, assuming backup failure.
04/03/2013 09:56:54 ANS27499E Unknown backup result for \\machinename\C$\Program Files\Altiris\Altiris Agent\Agents\WMIProviderAgent\AltirisAgentProvider.exe, assuming backup failure.
04/03/2013 09:56:54 ANS27499E Unknown backup result for \\machinename\C$\Program Files\Altiris\Altiris Agent\x86\AeXNSAgentHostSurrogate32.exe, assuming backup failure.
04/03/2013 09:56:54 ANS27061E Failure loading files on the TSM server 'ip_address:1500': <No originator error text>
[>/code>]
The above error show that the HSM client tried to backup the following files before migration but the backup failed :

C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\Altiris\Altiris Agent\Agents\WMIProviderAgent\AltirisAgentProvider.exe C:\Program Files\Altiris\Altiris Agent\x86\AeXNSAgentHostSurrogate32.exe
Examine the C:\Program Files\Tivoli\TSM\hsmclient\logs\dsmgui.log file for errors. For example:

DSMGUI (751C:7578) ICBackup::mf_implOnResultCode 13-04-03 09:56:54.457
E: Backup had at least one error or warning (return code 8)
DSMGUI (751C:7578) ICBackup::mf_run 13-04-03 09:56:54.488
E: Backup result-code states failure:
Errno-value: 0x03000005 (E: Backup problem)
Originator: Backup, error code 8L (0x00000008L): <No originator error text>
Message-number: ANS27669E
Message-text: Running the TSM B/A client returns an error code as result code: 8
Explanation: The B/A client executable returns a global warning or error failure.
System action: The backup operation will be canceled.
User response: Check the B/A client log files for more detailed information.
DSMGUI (751C:7578) ICBackupTask::mf_implExecute 13-04-03 09:56:54.504
E: Failure running backup for 1000 files, backend='2 (Tivoli Storage Manager)':
Errno-value: 0x03000005 (E: Backup problem)
Originator: Backup, error code 8L (0x00000008L): <No originator error text>
Message-number: ANS27669E
Message-text: Running the TSM B/A client returns an error code as result code: 8
Explanation: The B/A client executable returns a global warning or error failure.
System action: The backup operation will be canceled.
User response: Check the B/A client log files for more detailed information.
DSMGUI (751C:7578) ICBackupTask::mf_implExecute 13-04-03 09:56:54.504
E: Error occured, deleting migration items...
DSMGUI (751C:7578) ICMigrationThread::mf_implCancelMigrat 13-04-03 09:56:54.754
W: Migration task 'backup-task' is actively canceling the whole migration...
Reason: Errno-value: 0x03000005 (E: Backup problem)
Originator: Backup, error code 8L (0x00000008L): <No originator error text>
Message-number: ANS27669E
Message-text: Running the TSM B/A client returns an error code as result code: 8
Explanation: The B/A client executable returns a global warning or error failure.
System action: The backup operation will be canceled.
User response: Check the B/A client log files for more detailed information.
DSMGUI (751C:7578) ICMigrationManager::mf_cancel 13-04-03 09:56:54.754
W: Migration 'MY_JOB' is about to be canceled...
Reason: Errno-value: 0x03000005 (E: Backup problem)
Originator: Backup, error code 8L (0x00000008L): <No originator error text>
Message-number: ANS27669E
Message-text: Running the TSM B/A client returns an error code as result code: 8
Explanation: The B/A client executable returns a global warning or error failure.
System action: The backup operation will be canceled.
User response: Check the B/A client log files for more detailed information.
DSMGUI (751C:7590) ICCancelSwitch::mf_implTryCancel 13-04-03 09:56:54.754
W: Canceled, throwing user-canceled exception...
DSMGUI (751C:0818) ICCancelSwitch::mf_implTryCancel 13-04-03 09:56:54.754
W: Canceled, throwing user-canceled exception...
DSMGUI (751C:0818) ICCancelSwitch::mf_implTryCancel 13-04-03 09:56:54.863
W: Canceled, throwing user-canceled exception...

This shows that the HSM migration 'MY_JOB' is cancelled because the backup of the files failed.


Resolving the problem

Only files from the G: drive were supposed to be migrated by the job and yet the HSM job selected 3 files from the C:\ drive. Those 3 files could not be migrated or backed up because the files were in use by Windows.

In this case, the job file, C:\Program Files\Tivoli\TSM\hsmclient\jobs\MY_JOB.osj, was manually edited externally, without using the HSM GUI editor. The following section was inadvertently added :


<directory action="replace" location="\" recurse="true">
<include age="65.00:00:00" type="modification-older-than"></include>
</directory>

This caused files from the C: drive to be included in the migration job.

Use the HSM GUI and edit the job. Select the "Source Files" tab and remove any unwanted from files from HSM processing. In this case, remove the "\" path that was inadvertently added.


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Document information


More support for:

Tivoli Storage Manager HSM for Windows

Software version:

5.5, 6.1, 6.3, 6.4

Operating system(s):

Windows

Reference #:

1633322

Modified date:

2013-04-08

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