Reinstall keeping the original TLMA database intact fails with exit code 10

Technote (FAQ)


Question

LMT 7.5 reinstall on AIX 6.1 results in exit code 10

Cause

The LMT manual describes the exit code 10 error as follows:
http://pic.dhe.ibm.com/infocenter/tivihelp/v53r1/topic/com.ibm.lmt75.doc/com.ibm.license.mgmt.probdet.doc/r_serverretruncodes.html

Server installation and uninstallation return codes

RC=10

Possible cause=
A failure to validate the parameters that set the connection to the administration database.

The following errors were seen in the logs

trace_servers.log:
2013-03-11 19:22:05.605
CODIN0365E An exception has been caught: TIPException:CODBB0020E The
installation wizard has failed to read ports information from the
existing instance of Tivoli Integrated Portal. An exception was caught
while trying to access file
/usr/was7/profiles/TIPProfile/properties/portdef.props Exception
details: /usr/was7/profiles/TIPProfile/properties/portdef.props (A file
or directory in the path name does not exist.) !
...
2013-03-11 19:22:48.172
CODIN0411E Issues found during validation process of database
connection parameters: CODIN0338W The remote database mode does not
match the mode selected for server installation..
...
2013-03-11 19:22:48.185
CODIN0444E There were warnings validating the existing TLMA database.
The silent installation cannot continue.

msg_servers.log
<Message Id="CODIN0334I" Severity="INFO">
<Time Millis="1363112926469"> 2013-03-12 14:28:46.469-04:00</Time>
<Server Format="IP">abc.def.ghi</Server>
<ProductId>COD</ProductId>
<Component>Install</Component>
<ProductInstance></ProductInstance>
<LogText><![CDATA[CODIN0334I Successfully connected to the remote database
Host: abc.def.ghi
Port: 50002
TLMA version: 7.5.0.0 (201112061421)
TLMA mode: Test environment ]]></LogText>
<Source FileName="com.ibm.license.mgmt.install.ia.util.TLMAInfo" Method="readTLMA"/>
<TranslationInfo Type="JAVA" Catalog="userLocales.InstallMessageEWI" MsgKey="tlma.info"><Param><![CDATA[uailmdd01]]></Param><Param><![CDATA[50002]]></Param><Param><![CDATA[7.5.0.0]]></Param><Param><![CDATA[201112061421]]></Param><Param><![CDATA[Test environment]]></Param></TranslationInfo>
<Principal></Principal>
</Message>

Note: The LMT database is in Test mode, the reinstall response file is trying to install in Production mode
(ie.
RSP_SETUP_TYPE=Production


Answer

As customer wanted to keep the original database, they were provided an SQL script ie.

LMT_7.5_poc2prod.sql

by LMT L3 to convert a Test mode database to a Product database as it seems like the original install was done as Test mode, not Production.

Contact LMT support to get this script, or if the database is not needed, delete the TLMA database

so that it is newly created during the install of LMT 7.5.

Historical Number

78772
057
649

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Document information


More support for:

IBM License Metric Tool

Software version:

7.5

Operating system(s):

AIX 6.1

Reference #:

1633319

Modified date:

2014-03-05

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