Files not attached to the solution ticket
When a solution ticket is created from any TSRM ticket having 2 or more
attachment files, only one attachment file is included in the created
This has been identified as a product defect under APAR IV37704
Diagnosing the problem
1. Login to Maximo.
2. Open 'Incident' application.
2. Create a new ticket.
3. Add more than one attachment files to the ticket. Save.
4. Select Action -> Create -> Solution
5. Open the 'Solution' application.
6. Open the solution ticket created in step 4.
7. Click on 'Attachments'. Notice that only one attachment file is listed.
Resolving the problem
This behavior is identified as a bug. APAR IV37704 has been raised to address this issue.
The fix for APAR IV37704 will be included in TSRM 126.96.36.199.