Error Unable to Access Admin DB in IBM Datacap Taskmaster Capture

Technote (troubleshooting)


Problem(Abstract)

After altering the service account user for the tmweb.net AppPool in IIS, Taskmaster Web users get the error: Unable to Access Admin DB.

Cause

Missing dc_KTF.xml key in the tmweb.net folder (C:\Datacap\tmweb.net).

Resolving the problem

Copy the dc_KTF.xml key from C:\Datacap\Taskmaster into the C:\Datacap\tmweb.net folder on the Taskmaster Web Server machine.

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Document information


More support for:

Datacap Taskmaster Capture

Software version:

8.1.0

Operating system(s):

Windows 2008 server

Software edition:

Enterprise

Reference #:

1632706

Modified date:

2013-05-02

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