Troubleshooting
Problem
FileNet Image Services software might have problems restarting if the fn_setup process is terminated while the file permissions are being changed.
Cause
While it is running, the fn_setup program changes the file permissions multiple times.
If the System Administrator terminates the fn_setup program between the two messages shown in bold in the following example, the FileNet Image Services software might unable to restart.
- Do you want to continue (y/n) [y]:
fn_setup: Creating file /fnsw/local/setup_config
fn_setup: Creating file /fnsw/local/sd/root_station
fn_setup: Creating file /fnsw/local/ssn
fn_setup: Creating file /fnsw/local/sd/nch_domain
fn_setup: Changing permission on FileNET IS software and databases
fn_setup: Running "/fnsw/bin/nch_update tusker:FileNet"
fn_setup: Installing Image Services license.
Successfully installed license data !
fn_setup: Changing permission on FileNET IS software and databases
Occasionally, a System Administrator might wrongly decide to terminate fn_setup because the process seems like it is not responding or appears to be taking too long to run to completion.
Resolving The Problem
To resolve the issue, the fn_setup program must be allowed to run to completion.
The fn_setup program might take a long time to complete for the following reasons:
- Additional file systems have been NFS-mounted to the /fnsw or /fnsw/local file systems.
- A large number of log files might exist in one of the subdirectories under the /fnsw/local/logs directory. Investigate the number of files that are located in the following directories that in the /fnsw/local/logs directory structure:
ims_logs
TM_daemon
fn_util
fn_setup
gdb_logs
[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Image Services","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF027","label":"Solaris"}],"Version":"4.2;4.1.2;4.1.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21632440