Attempts to create a new password using the IBM Rational License Key Center Password Finder results in error "the information that you submitted is not valid for this password finder".
Steps to reproduce:
- Access the Rational License Key Center
- Click "Forgot your password?"
- Enter an email address
- Check email inbox for password finder email
- Click the link provided in the email
- Enter a new password
- Click OK
Expected result: Password accepted
Actual Result: The password creation fails with the error: "The information that you submitted is not valid for this password finder"
The Rational License Key Center password requires a combination of letters or numbers.
Resolving the problem
To resolve the error, enter a password which contains both numbers and letters.