Troubleshooting
Problem
Administrator opens "Internet Information Services (IIS) Manager", and located the virtual directory 'ibmcognos\controllerhelp'. Administrator right-clicks on "controllerhelp" and chooses "Manage Virtual Directory - Browse". An error appears.
Symptom
Server Error in Application "DEFAULT WEB SITE"
Internet Information Services 7.5
Error Summary
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
Detailed Error Information
Module | IIS Web Core |
Notification | MapRequestHandler |
Handler | StaticFile |
Error Code | 0x80070002 |
Requested URL | http://localhost:80/ibmcognos/controllerhelp/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/main.xts&startwel=yes |
Physical Path | C:\Program Files (x86)\ibm\cognos\c10\webcontent\cgi-bin\cognos.cgi |
Logon Method | Anonymous |
Logon User | Anonymous |
· The directory or file specified does not exist on the Web server.
· The URL contains a typographical error.
· A custom filter or module, such as URLScan, restricts access to the file.
Things you can try:
· Create the content on the Web server.
· Review the browser URL.
· Create a tracing rule to track failed requests for this HTTP status code and see which module is calling SetStatus. For more information about creating a tracing rule for failed requests, click here
Cause
This behaviour is by design - the virtual directory is not intended to be opened directly via this URL.
Resolving The Problem
This behaviour is by design.
- Users should instead only be accessing this virtual directory via the Controller GUI ("Help" menu item):
Related Information
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Document Information
Modified date:
15 June 2018
UID
swg21632124