"HTTP Error 404.0 - Not Found" when click "Manage Virtual Directory - Browse" on "controllerhelp" inside "Internet Information Services (IIS) Manager"

Technote (troubleshooting)


Problem(Abstract)

Administrator opens "Internet Information Services (IIS) Manager", and located the virtual directory 'ibmcognos\controllerhelp'. Administrator right-clicks on "controllerhelp" and chooses "Manage Virtual Directory - Browse". An error appears.

Symptom

Server Error in Application "DEFAULT WEB SITE"

Internet Information Services 7.5

Error Summary

HTTP Error 404.0 - Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

Detailed Error Information

Module
IIS Web Core
Notification
MapRequestHandler
Handler
StaticFile
Error Code
0x80070002
Requested URL
http://localhost:80/ibmcognos/controllerhelp/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/main.xts&startwel=yes
Physical Path
C:\Program Files (x86)\ibm\cognos\c10\webcontent\cgi-bin\cognos.cgi
Logon Method
Anonymous
Logon User
Anonymous
Most likely causes:

· The directory or file specified does not exist on the Web server.
· The URL contains a typographical error.
· A custom filter or module, such as URLScan, restricts access to the file.

Things you can try:

· Create the content on the Web server.
· Review the browser URL.
· Create a tracing rule to track failed requests for this HTTP status code and see which module is calling SetStatus. For more information about creating a tracing rule for failed requests, click here

Cause

This behaviour is by design - the virtual directory is not intended to be opened directly via this URL.

Resolving the problem

This behaviour is by design.

  • Users should instead only be accessing this virtual directory via the Controller GUI ("Help" menu item):

Related information

1347767 - Controller Help menu item gives error 'The pa

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Document information


More support for:

Cognos Controller
Controller

Software version:

10.1.1

Operating system(s):

Windows

Reference #:

1632124

Modified date:

2013-03-25

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