CCInstall.bin reports and error with the install

Technote (troubleshooting)


Problem(Abstract)

Preparing to install...

WARNING: /tmp does not have enough disk space!

Attempting to use /sccunix for install base and tmp dir.Extracting the JRE from the installer archive...Unpacking the JRE...Extracting the installation resources from the installer archive... Then it continued until I received this error at the very end. IBM Sterling Control Center v5.4 had errors installing to:/sccunix/ControlCenter. Check /sccunix/ControlCenter/IBM_Sterling_Control_Center_v5.4_InstallLog.log for more information. If there is no log, then there is not enough disk space to complete the installation.

Symptom

Symptom 1: The following message at the end of the install:

IBM Sterling Control Center v5.4 had errors installing to:<<scc_install_location>>. Check <<scc_install_location>>/IBM_Sterling_Control_Center_v5.4_InstallLog.log for more information.

Symptom 2: <<scc_install_location>>/IBM_Sterling_Control_Center_v5.4_InstallLog.log has the messages like below:

Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libCCLCFGAPI.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libCCLCore.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libCCLCryptoShared.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libCCLIDOM.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libFMMD_Resources.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libFMMD_UpgradeCM.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libFMMD_UpgradeCommon.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libFMMD_XSLTransformer.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libIBJStreamsDLL.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libJCAM_Crypto_JNI.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libLogIPFConfigure.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libXQELogger.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libcrypto.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libicucogdata40.a (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libicucogi18n.a (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libicucoguc.a (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libicucoguc40.a (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libxalan-c.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libxalanMsg.so (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libxerces-c.a (Cannot open or remove a file containing a running program.)
Additional Notes: ERROR - ZeroGlq: <<scc_install_location>>/Cognos/bin64/libz.so (Cannot open or remove a file containing a running program.)


Environment

AIX

Diagnosing the problem

Errors when installing SCC maintenance

Resolving the problem

On AIX platforms, with Control Center 5.4 and above, when you do maintenance installs, if the installation fails with the following systems, you must run the 'slibclean' command as 'root' user and then do the maintenance installation again.

To install a maintenance release or fix in UNIX:

1. Close all Sterling Control Center consoles.
2. Stop the engine.
3. Back up /conf subfolder in the Sterling Control Center installation folder.
Note: On AIX, before starting the installer, run the 'slibclean' command as 'root' user to unload all object files with load and use counts of 0.
4. Run the installer and select the existing installation folder as the destination folder. The previous version is uninstalled.
5. Run configCC.sh. Do not reinitialize the database for either Production or Staging.
6. Start the engine.
7. Launch the console from the Sterling Control Center launch page.

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Document information


More support for:

Sterling Control Center

Software version:

5.4

Operating system(s):

AIX

Reference #:

1632026

Modified date:

2013-03-22

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